Help Centre—— 100% Money Back —-
Money-Back Guarantee – Terms & Conditions
1. Overview
We are confident in the quality of the RWL programme. This Money-Back Guarantee is designed to reward genuine participation and engagement. It is offered in addition to, and does not affect, your statutory rights under UK consumer law.
2. Eligibility
This guarantee applies exclusively to members who have purchased either:
A 3-month (quarterly) subscription, or
A 12-month (annual) subscription
The guarantee does not apply to monthly subscriptions and may only be used once per customer.
3. Participation Requirements
To be eligible for a refund under this guarantee, members must demonstrate consistent and genuine participation during the first 3 months of their subscription.
This includes the following targets:
App Engagement
Log in to the RWL app an average of at least 4 times per week over the 3-month period.
Engagement is tracked via your Profile ID and internal analytics.
Workout Completion
Complete an average of 3 workouts per week (36 workouts total) using the RWL app.
A workout is considered complete when finished in full within the app.
Nutrition Tracking
Maintain a daily calorie intake log for the 3-month period.
Demonstrate an overall weekly calorie deficit, based on your estimated BMR and activity level.
Logs may be tracked using the RWL food planner or reputable third-party tools (e.g. MyFitnessPal, Nutracheck).
Weight Tracking
Your starting weight will be recorded during onboarding.
To complete a refund application, you must submit a timestamped photo of your final weigh-in, with scales visible and date/time stored in the image metadata.
Note: Minor deviations that do not materially affect overall participation or outcomes will not automatically invalidate a refund claim.
4. Guarantee Outcome
If you have met the participation requirements above but have not experienced a minimum weight loss of 7 pounds over the 3-month period, you may apply for a full refund of your subscription fee.
Important:
Results vary between individuals and weight loss cannot be guaranteed. This guarantee is based on verified participation, not individual biology.
5. Medical & Health Considerations
Before starting any exercise or calorie-controlled programme, you should consult a qualified healthcare professional.
If a medically verified condition or circumstance prevents you from completing the programme, your eligibility will be assessed fairly on a case-by-case basis. RWL does not exclude members from consideration solely due to health-related factors.
6. How to Apply
Refund requests must be submitted within 14 days of completing the 3-month participation period.
Please email support@rwl.fitness
with the subject line:
“3-Month Money-Back Guarantee Request”
Include:
Your calorie tracking log (3 months)
Your starting and ending weight evidence
Confirmation of your app usage (verified internally)
7. Refund Processing
Once approved, refunds will be processed within 14 business days using the original payment method.
You must have no outstanding payment issues at the time of application.
8. Disputes & Review
If there is a dispute regarding eligibility or documentation, your application will be reviewed by a senior team member.
We may contact you by email or phone for clarification. All disputes will be addressed within 14 days of being raised.
9. Data Protection & Privacy
Any personal or health-related data submitted as part of this guarantee will be:
Used solely for verification purposes
Processed in accordance with our Privacy Policy and UK GDPR
Securely deleted within a reasonable period after the claim is resolved
10. Statutory Rights
This Money-Back Guarantee is voluntary and does not affect your statutory rights, including your 14-day cooling-off right under the Consumer Contracts Regulations 2013.